Company Business Information
- Unified Social Credit Code: 91460000MAK905JQ96
- Company Name: Haikou Sugelian Trading Co., Ltd.
- Legal Representative: Sun Guoliang
- Date of Establishment: 2026-3-27
- Address: Room 1204, 12th Floor, Unit 1, Huilong Plaza, Longkun South Road, Fucheng Subdistrict, Qiongshan District, Haikou City, Hainan Province
Thank you for shopping at limo-shop.com — an online store offering a wide range of general merchandise. We are committed to ensuring your satisfaction and offer a flexible returns and exchanges policy to facilitate easy transactions if you are not completely satisfied with your purchase.
Conditions for Returns and Exchanges
- Return and Exchange Period: You may request a return or exchange within 14 days of receiving the product.
- Product Condition: Returned items must be unused, in their original packaging, and include all tags.
- Exclusions: Customized items or products damaged due to personal reasons are not eligible for returns or exchanges.
Return and Exchange Process
- Contact Support: Before initiating a return or exchange, please contact our customer service team via phone or email, providing your order number and reason for the return or exchange.
- Confirmation and Instructions: Our customer service team will confirm your request and guide you through the return or exchange process.
Overview of Return and Exchange Process
| Step | Description |
|---|---|
| Contact Customer Support | Provide order number and reason for return/exchange |
| Confirm Request | Customer support confirms eligibility |
| Return Product | Follow instructions to send back the product |
Shipping Costs and Fees
Unless due to product defects or incorrect delivery, the cost of shipping for returns and exchanges is borne by the buyer.
Refund Procedure
Upon receipt and inspection of the returned item, we will process the refund within 10 business days. The refund will be made using the original payment method.
Policy Updates
We may update this returns and exchanges policy to reflect operational needs or legal requirements. Any changes will be announced on our website.
Thank you for trusting limo-shop.com. If you have any questions or need further information, please feel free to contact us.
Contact Information
- Company Name: Haikou Sugelian Trading Co., Ltd.
- Phone: +86 18239196561
- Email: service@mail.limo-shop.com
- Company Address: Room 1204, 12th Floor, Unit 1, Huilong Plaza, Longkun South Road, Fucheng Subdistrict, Qiongshan District, Haikou City, Hainan Province
Customer Service Hours:
- Monday to Friday: 9:00 AM – 6:00 PM (live chat and email support)
- Saturday to Sunday: 10:00 AM – 4:00 PM (limited email support only)
